It is important for us how do you feel – your feedback helps us to improve the quality of our product and service.
*When contacting us by phone, charges set by your operator will apply. For further information, please contact your operator.
**We will only answer general questions that do not relate to your personal information if you contact us on the website or by e-mail lizingas@luminor.lt.
To have your complaint reviewed in the fastest way possible, it is important that you provide all the relevant facts:
We will carefully examine your complaint and provide a reply as soon as possible, but no later than within 15 calendar days.
If we need more information from you or more time, we will let you know.
We work to find the most suitable way of resolving your complaint.
If you do not agree with the answer you received or you have additional important information that has not been provided or has not been evaluated, we suggest that you contact us again. Alternatively, within one year from the day you submitted the complaint to us, you can apply to the Bank of Lithuania regarding the decision of dispute in these ways (more: How can I apply for dispute settlement?):