How can I check the information on my loan?
You can check the balance of your loan by logging into your internet bank and selecting My liabilities under the Loans section. Here you can view full information on the loans you have taken.
To check your next payment amount, the frequency of the interest rate change, and the next date of the interest rate change, please log into your internet bank account, select Loans → My Liabilities → Loans or leasing → Credit Agreement No.
If you wish to receive your payment schedule by post, please log into your internet bank account and fill out a free form application (Letters → New letter → Free form application).
Alternatively, you can request your payment schedule at the Customer Service Center.
In accordance with the Rules for the Provision of Credit Related to Real Estate (paragraph 7.6), information on the latest values of the variable part of the interest rate is published on the bank’s website or provided at the bank’s Customer Service Centers.
If you wish to receive your payment schedule by post, please log into your internet bank account and fill out a free form application (Letters → New letter → Free form application).
Alternatively, you can request your payment schedule at the branch.
According to regulatory requirements applicable to credit institutions and Guidelines on Loan Origination and Monitoring approved by the European Banking Authority, as adopted by local financial supervisory authority, Luminor Bank AS is obliged to constantly and systematically monitor the financial situation of its customers – borrowers with active lending products. This is done to ensure early detection of potential financial difficulties among customers, so the Bank could immediately address each individual case and thus avoid the substantial decrease in the overall quality of its loan portfolio.
The abovementioned monitoring process is named “Early Warning Process” and includes customer checks in both internal and external sources, including information request from credit bureau (Creditinfo).