Customers about us

Customers about us

Customers about us

Happy customers are our greatest asset. We appreciate their feedback as it helps us improve and provide better services. Discover what our customers are saying about Luminor.

"Behaved like a true professional who understands that the customer is important."

Pleasant communication, caring attitude. I really felt that they listened to my needs.
Customer, 49 years old
 
Kindly explained and offered an even better solution than I had thought of.
Customer, 35 years old
 
The service was excellent as the financial advisor listened carefully to my questions, provided detailed information and explained complex financial issues clearly. He offered useful insights and recommendations, helping me to gain a deeper understanding of the situation and choose the most appropriate solution. The overall level of service was first class and I rate it as excellent.
Customer, 50 years old
 
She was interested, asked if everything was all right, and we feel that we care as customers, not just because of the loan available.
Customer, 28 years old
 
She listened to me, understood the problem and helped me resolve it promptly. Behaved like a true professional who understands that the customer is important. I was really pleasantly surprised and got more than I expected.
Customer, 63 years old
 
Great advisor, I'm just starting to learn how to invest and the advisor discussed all possible options and offered the best, most relevant to my experience.
Customer, 24 years old

Become a Customer

Customers value our efforts

 
Everything went smoothly, questions were answered quickly. I have already recommended it to a friend because the benefits are good.
Customer, 25 years old
 
The consultant‘s answers were understandable and the service was excellent. So far I have only had good experiences with Luminor bank.
Customer, 40 years old
 
The information was explained in a very accessible, polite manner. Quality and friendly service, good offers.
Customer, 46 years old
 
Excellent service and very good hands-on online guidance
Customer, 39 years old
 

Housing Loan

"Very pleasant and professional communication."

 
Promptness, response to needs, excellent consulting. Thank you. Excellent service, the lowest loan interest rates.
Customer, 53 years old
 
He answered in an understandable language, simplifying the banking terminology, explaining the calculation logic useful to the client, which is why we changed our decision from another bank to Luminor at the last moment. The best conditions / the best service.
Customer, 41 years old
 
Fast, professional communication. It was only because of the speed and professionalism of the employee that I decided to get a loan from Luminor bank, leaving another bank whose services I had been using for around 20 years.
Customer, 35 years old
 
Very pleasant and professional communication. Throughout a half year - from the initial consultation on the application to the final signing - all questions were answered in a simple and understandable way, and the advisor herself kept calling to see how things were going. This kind of communication alone makes me want to take out five more home loans from your bank.
Customer, 34 years old
 
We are completely satisfied, not 100% but 150%, because all our questions were answered very quickly and everything we did not understand or didn`t know was explained. I wish you more employees like my advisor. She has been extremely professional and helpful in the negotiations throughout the loan period. Her helpfulness and professionalism is what the customer always expects.
Customer, 31 years old
 

Payment cards

"They issued a payment card to my child free of charge."

 
Luminor provided quality leasing services, I like their mobile application, they issued a payment card to my child free of charge. I am satisfied with everything.
Customer, 37 years old
 
I was surprised to receive a call from the advisor, just a few minutes after I had submitted the online application for a new bank card. She kindly and in detail explained the service benefits, clarified my needs, and offered options. She also advised me on how to proceed after receiving the contract. Thank you.
Customer, 50 years old
 
*The scores represent average customers evaluation of likelihood to recommend Luminor in service, "Become a customer", "Payment cards" and "Housing loan" related feedback tabs.