Smart‑ID:

• Simple and secure way to authenticate yourself online
• You can use it when logging to the Internet Bank and Mobile Bank
• Free of charge to use
• More information about Smart‑ID can be found here.

• Secure way to log in to your Internet Bank and Mobile Bank
• Price is applied according to the price list

• Tool to log in to your Internet Bank and Mobile Bank
• Price is applied according to the mobile operator rates

In the table below you can find standart transaction limits.

Limits for online transactions, EUR

In order to get a code generator or Smart‑ID, call us +370 5 239 3444. You can acquire the mobile electronic signature from your mobile operator.

Log in to your Internet bank → select Applications in the menu bar at the top → click New application on the left → in the Document groups row select Other services → in the Applications row select Request to change transaction limits on the internet bank → click Fill in button and fill in the application.

After receiving your application, we will process it within 3 business days.

If you have any questions, please contact us by phone at +370 5 239 3444 or send us an e-mail to info@luminor.lt.

By using the internet bank, you will be able to:

• manage the account and view other related information
• review the current transactions and handle new ones
• submit applications and file requests
• log in to other systems.

A login code is an alphanumerical code assigned by Luminor and used to recognize an internet bank user. You can find the login code in the Annex on the Internet bank agreement (at the top of the Table, next to the name, last name, personal identity code).

Possible reasons:

• you have only entered a login code
• you have incorrectly entered the code generated by the code generator

You may unblock the login by:

• calling +370 5 239 3444, from Monday to Friday: 8:00-20:00, on Saturday: 9:00-16:00.
• at the closest customer service center (advance booking is required by phone +370 5 239 3444).

To log in to the internet bank, the login code alone is not enough. After having entered the login code, it must be confirmed by one of the authentication tools (Smart‑ID, mobile signature, or code generator). If this action is not confirmed with one of the authentication tools, the login will fail to proceed.

There is a great possibility that the agreements you have signed with the Bank determine that on the internet bank you can only manage the accounts that are not linked to your payment cards. If you have faced this issue, please approach us by calling +370 5 239 3444.

If you have lost your login code generator, call us +370 5 239 3444. We will issue a new code generator or other authentication tool for you at the closest Luminor customer service center.

If you have lost your mobile phone with Smart‑ID app implemented there, the detailed answer can be found here.

If you have lost your mobile phone with Mobile‑ID implemented there, contact your mobile operator.

Based on the price list, the DP260 fee is EUR 15, DP270 fee is EUR 18.

When you log in to the internet bank, in either the main page or in the “Accounts/Cards” section, you can view a detailed information relating to accounts you have. The total amount reserved on the account can be viewed in the “Reserved amount” column. By clicking on this amount, you will be able to see an additional window with detailed information on card payments and/ or amount of debts for the third parties.

Log in to the internet bank → Click Settings at the top of the page → from the list provided select Customer‘s questionnaire → Click Update in the opened window.

Yes, it is allowed. Mobile signature can be activated for another phone number than the one provided as the customer’s contact number.

Yes, however, we strongly recommend having at least two authentication tools, e.g. Smart‑ID and mobile signature or code generator.

In order to log in to the internet bank, you need to enter the Luminor internet bank address: https://ib.luminor.lt/ in the browser’s searching bar or by clicking on the „internet bank“ button in the top right corner of the Luminor web page (luminor.lt).

You will need a login code and authentication tool to log in.

Log in to the internet bank → Click Settings at the top of the page → from the list provided select Contact data. Then, click the Change button next to the contact details and enter the new data. Once you changed the details you wanted, click Confirm and your contact information will be updated.

You simply need to name the person you wish to be authorized to administer account user rights and then you will be able to adjust the account administration, assign new account users on the internet bank and make other relevant changes relating to the account users. To enable this functionality, do the following:

• Log in to the internet bank and fill out the Request to grant the right to administer account users’ rights in the “Applications” section and confirm it by signing.
• In case you do not have access to the internet bank as a manager, you can fill in the Request and submit it to relationship manager assigned to your company or any other consultant at bank's branch.

As soon this functionality is enabled, you can adjust the account user’s rights on‑line any time: Settings → Administration of accounts and account user’s rights.
 
In case a new account user has been assigned to have access to the entity’s internet bank, the administrator should fill in the Request to grant access to the internet bank and/or grant a log-in tool in the “Applications” section. Once the request has been activated, the new account user will appear on the entity’s account users list, however, the administrator should not forget to grant the respective rights to the new account user.

More information on this functionality, accounts administration and users’ rights is available in the Instruction For Accounts And Access Rights Management.