Luminor customer service centers to switch to self-service for cash transactions

Starting from 1 July, Luminor will be redirecting its clients from counter service to self-service for cash transactions involving euros.

“The start of our banking journey was the result of great changes, which continue to accompany us today as we move towards improved digital services and solutions,” said Head of Retail Banking Kerli Gabrilovica. “The transition to self-service when depositing and withdrawing cash forms part of our new operating model and the new concept for our CSC network. Clients have no need to worry that cash will be disappearing from our center completely – simply that cash transactions will no longer be offered at the counter. Clients will still be able to pay money into and get money out of their accounts using our ATMs.”

Gabrilovica explained that the transition to self-service for cash transactions will enable the bank to provide quicker customer service to clients looking to make deposits or withdrawals as well as clients coming in to a consultation center for other reasons. “Clients can find their nearest ATM on our website,” she added. “If they use the ATMs in or outside of our centers our staff will be happy to assist them if they need any help.”

For the corporate and business clients, prompt and easy cash collection service will be available at request from Luminor partners, money collection companies. These partners will be assisting business clients as well in cash-out operations in case ATMs service is not sufficient.

This year, Luminor will introduce up to 20 new Luminor ATMs, reaching own 190 ATMs across the country. Luminor private customers can continue to cash out at cash partners' trading points – the Perl terminals, Maxima, Rimi, and Iki. Cash withdrawal from SEB ATMs is subject to the same conditions as cash withdrawals at Luminor ATMs.

Data from the Bank of Lithuania shows that cash payments in Lithuania are decreasing consistently. During 2018 Q4 cash payments has decreased by 25% in two years. At the same time, payments by payment cards and other digital means are increasing.