Bank network
Contacts
 Customer Support

Smart-ID. FAQ

My phone got stolen or lost – what should I do?

Detailed answer can be found here.

IMPORTANT! Luminor does not have access or rights to delete the Smart‑ID account on behalf of customers via call or email.

What to do, if I changed my smart device, or I restore the factory settings?

You will need to create a new Smart-ID account. Detailed answers and instructions on how to do it can be found here.

What to do if I deleted Smart-ID app?

  • After deleting the app on your phone, you will need to reinstall it and create a new Smart-ID account.
  • Detailed instructions on how to do it can be found here.

How to create a new Smart‑ID account changing your smart device, or after a factory reset.

Detailed answer and instructions can be found here.

How to login with Smart‑ID Basic account on a first time to Luminor Internet bank?

On a first login with Smart‑ID Basic account you have to additionally verify your identity with other authentication tool (Code calculator Digipass 260/270 or M‑signature)

How to install Smart‑ID with biometric identification? Biometric identification: is it for me?

The newest information about biometric identification is provided here.

I started authentication, but Smart‑ID notifications are not appearing on my phone. Why? What should I do?

Detailed answer can be found here.

How to get a Smart‑ID account?

Video instructions and clarifications how to get a Smart‑ID are provided here.

How to keep your smart device and Smart‑ID safe?

Detailed answer and instructions how to ensure safety can be found here.

Is using Smart‑ID safe?

Yes, Smart‑ID is a highly secure solution for authentication and electronic signing. More information here.

I don’t remember my PIN code(s) – what can I do about it?

Detailed answer can be found here.

How can I change my PIN codes?

Detailed answer can be found here.

I don’t want to use Smart‑ID anymore – how can I delete my account?

Detailed answer can be found here.

IMPORTANT! Luminor does not have access or rights to delete the Smart‑ID account on behalf of customers via call or e-mail.

Can I use Smart‑ID abroad?

Detailed answer can be found here.

Can I have several Smart‑ID accounts on multiple smart devices?

Detailed answer can be found here.

How long can I use my Smart‑ID account?

Detailed answer can be found here.

Can business customers use Smart‑ID for electronic banking?

Detailed answer can be found here.

I have a bank account in both SEB and Swedbank. Do I need to have different Smart‑ID accounts to use Luminor online banking services?

No, in order to use Luminor internet bank or mobile bank, you do not need to have separate Smart‑ID accounts.

Can I use the online banking services of Luminor and other banks if my Smart‑ID account level is Smart‑ID Basic?

To use the same Smart‑ID and use all online banking services of Luminor and other banks, the Smart‑ID account level must be Smart‑ID Qualified Electronic Signature. More information on how to upgrade your Smart‑ID Basic account to a full‑access Smart‑ID account can be found here.

I want to upgrade my Smart‑ID Basic account level to Smart‑ID Qualified Electronic Signature, what is needed for this process?

Detailed answer can be found here.

From what age can Smart‑ID be used?

  • At Luminor Bank Customer Service Center Smart‑ID Basic can be issued from 14 years.
  • Smart‑ID Qualified Electronic Signature available from 18 years.

NB! Preserve your present authentication methods. If you have lost your phone, you can restore your Smart‑ID account easily using biometric identification. If you have deleted you existing Smart‑ID Basic account, you will be able to restore it using a code calculator or eSignature for authentication or you can do it in person at Customer Service Center.
 
At Customer Service Center we restore Smart-ID account within 15 minutes usually, so you can come without prior registration. If you do not want to wait in line and want to be serviced at a pre-arranged time, or want to perform several operations, please book an appointment.

Have questions about our other products?

Read FAQ