Updated Luminor Payment Service Rules will be valid from November 1st, 2022 | Luminor

Updated Luminor Payment Service Rules will be valid from November 1^st, 2022

What is changing?

1. In section 3. Definitions are sorted in the alphabetical order.
2. The definition of Bank‘s customer service center is aligned throughout the rules.

3. Changes in section "7.2. Payment cards":

In point 7.2.2.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In point 7.2.2, the following was edited: - added information about the data indicated on the payment card; - edited information about the validity period of the payment card - the 3-year validity period is removed, giving the bank the opportunity to change the validity period of the payment card.	7.2.2. A new Card issued to the Customer by the Bank is not activated. The Customer cannot execute Card transactions before he/she activates the Card on the internet bank, by telephone or at the Bank’s branch. The Card is issued for a 3 (three) years' period. If the Card is enabled by the Bank for the use with a Digital Wallet, the Customer or the Cardholder may use such Card for transactions by utilizing such Digital Wallet.	7.2.2.A new Card issued to the Customer by the Bank is not activated. The Customer cannot execute Card transactions before he/she activates the Card on the internet bank, by telephone or at the Bank’s customer service center. The Customer can use payment card until it‘s expiry date. The expiry year and month are specified on the Card. Card expires on the next day of the end of the expiry month. The Bank can change Card‘s expiry date with the notice of the Customer. If the Card is enabled by the Bank for the use with a Digital Wallet, the Customer or the Cardholder may use such Card for transactions by utilizing such Digital Wallet, according to the instructions and Terms and Conditions of the Digital Wallet Service Provider. The Bank does not provide Digital Wallet service and is not liable for the correct operation of any Digital Wallet. The Customer is liable to follow the instructions of the Digital Wallet Service Provider in the use of the respective Digital Wallet.

In point 7.2.4.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In point 7.2.4. the information payment cards‘ validity of 3 years has been removed.	7.2.4. When submitting an application for issuing an additional Card in the name of another person, the Customer must familiarise the latter with the terms and conditions for the issue and use of payment Cards irrespective of where they were provided to the Customer as well as the present Rules and shall be liable for the latter observes them. In case the Customer is a private individual, an application to replace an additional Card that has not expired can be submitted by the Customer or by the Cardholder. In case the Customer is a legal entity, an application for replacing the valid Payment Card may be submitted only by the Customer's authorised representative. The replaced Payment Card is issued for a 3 (three) years' period.	7.2.4. When submitting an application for issuing an additional Card in the name of another person, the Customer must familiarise the latter with the terms and conditions for the issue and use of payment Cards irrespective of where they were provided to the Customer as well as the present Rules and shall be liable for the latter observes them. In case the Customer is a private individual, an application to replace an additional Card that has not expired can be submitted by the Customer or by the Cardholder. In case the Customer is a legal entity, an application for replacing the valid Payment Card may be submitted only by the Customer's authorised representative.

In point 7.2.5.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In point 7.2.5. the following was edited: - information on the importance of SMS security code information security has been added; - contact phone number for card blocking has been updated.	7.2.5. The Customer and any other Cardholder, besides other obligations pursuant to the agreement, shall also be obligated to: - keep the Card safe from temperature and electromagnetic field effects and physical damage; - keep the PIN in secret (memorize the PIN and destroy the PIN envelope), neither write the PIN on the Card, paper, or anything usually kept with the Card nor keep the PIN in any other form; - keep all Card and/or Digital Wallet (information specified on the Card or in the Digital Wallet) data in secret; - remove the Card from Digital Wallet on any device the Customer is no longer intending to use and/or which may be used by a third party; - effect Card transactions and in the Card-linked payment account in accordance with the requirements of the legal acts; - inform the Bank in case of any threat that money may be debited from the Card-linked payment account without the Customer’s being aware of that; - if Customer would like to block the Card temporarily, it should be done via Internet Bank, if Customer is a user of it; - notify of a loss of the Card, its data or device having the Digital Wallet, to which the Card is linked to, without delay following the procedure laid down in the Rules by telephone No. +370 5 233 1199 or +370 698 21000; information about any changes of the indicated telephone numbers is made publicly available on the Bank's Internet website; - inform the Bank in case any security measure, applied to the device having Digital Wallet, to which the Card is linked to, has become known to any third party.	7.2.5. The Customer and any other Cardholder, besides other obligations pursuant to the agreement, shall also be obligated to: - keep the Card safe from temperature and electromagnetic field effects and physical damage; keep the PIN in secret (memorize the PIN and destroy the PIN envelope), neither write the PIN on the Card, paper, or anything usually kept with the Card nor keep the PIN in any other form; - keep all Card and/or Digital Wallet (information specified on the Card or in the Digital Wallet) data in secret, including safety verification code sent by SMS; - remove the Card from Digital Wallet on any device the Customer is no longer intending to use and/or which may be used by a third party; - effect Card transactions and in the Card-linked payment account in accordance with the requirements of the legal acts; - inform the Bank in case of any threat that money may be debited from the Card-linked payment account without the Customer’s being aware of that; - if Customer would like to block the Card temporarily, it should be done via Internet Bank, if Customer is a user of it; - notify of a loss of the Card, its data or device having the Digital Wallet, to which the Card is linked to, without delay following the procedure laid down in the Rules by telephone No. +370 5 239 3444; information about any changes of the indicated telephone numbers is made publicly available on the Bank's Internet website; - inform the Bank in case any security measure, applied to the device having Digital Wallet, to which the Card is linked to, has become known to any third party.

In point 7.2.10.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In point 7.2.10. information on cards‘ renewal procedure is updated – cards‘ renewal has been advanced for 1 month.	7.2.10. With a notice to the Bank, the Customer/Cardholder shall be entitled to refuse the use of the Card at any time. Where the Customer/Cardholder is not willing to renew the Card he/she must notify the Bank of that at least 1 (one) month prior to the expiry date of the Card. If the Customer/Cardholder fails to inform the Bank in a timely and proper manner about his intention to stop the use of the Card, the Bank shall renew the Card automatically and acquire the right to charge the Customer a fee for the Card issuance/renewal or monthly Card usage. The payment Card is renewed automatically provided that: 7.2.10.1 at least one transaction was made by using the debit Card within the past 2 (two) months, excluding the last month of the Card validity term; 7.2.10.2. at least one transaction was made by using the credit Card within the past 5 (five) months, excluding the last month of the Card validity term; 7.2.10.3. there is no debt in the account. If there are insufficient funds in the account for 3 months in a row to debit the monthly fee for the use of the payment Card, the Customer will receive a registered letter to the indicated correspondence address (for the first 3 months customer is notified about the debt via e-mail and message in internet bank) indicating the amount of arrears and the deadline by which the debt must be paid. If the debt is not repaid within the set deadline, the Card will be closed on the 28^th day of the fourth month.	7.2.10. With a notice to the Bank, the Customer/Cardholder shall be entitled to refuse the use of the Card at any time. Where the Customer/Cardholder is not willing to renew the Card he/she must notify the Bank of that at least 2 (two) months prior to the expiry date of the Card. If the Customer/Cardholder fails to inform the Bank in a timely and proper manner about his intention to stop the use of the Card, the Bank shall renew the Card automatically and acquire the right to charge the Customer a fee for the Card issuance/renewal or monthly Card usage. The payment Card is renewed automatically provided that: 7.2.10.1 at least one transaction was made by using the debit Card within the past 2 (two) months, excluding two last months of the Card validity term; 7.2.10.2. at least one transaction was made by using the credit Card within the past 5 (five) months, excluding two last months of the Card validity term;; 7.2.10.3. there is no debt in the account. If there are insufficient funds in the account for 3 months in a row to debit the monthly fee for the use of the payment Card, the Customer will receive a registered letter to the indicated correspondence address (for the first 3 months customer is notified about the debt via e-mail and message in internet bank) indicating the amount of arrears and the deadline by which the debt must be paid. If the debt is not repaid within the set deadline, the Card will be closed on the 28^thday of the fourth month.

In point 7.2.11.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In point 7.2.11. information on cards‘ renewal procedure is updated – cards‘ renewal has been advanced for 1 month.	7.2.11. At the time of the Card renewal the Customer/Cardholder shall have the right to choose whether or not the Customer/Cardholder's name and surname should be specified on the Card with the Lithuanian alphabet diacritic symbols. The Customer must notify the Bank at least 1 (one) month prior to the Card expiry if the Customer/Cardholder wishes the Customer/Cardholder's name and surname to be indicated on the Card with/without using the Lithuanian alphabet diacritic symbols. If the Customer/Cardholder fails to notify the Bank in a timely and proper manner, the Bank shall automatically renew the Card with the Customer/Cardholder's name and surname indicated using the same symbols as they appeared before the Card renewal and the Bank shall acquire the right to charge the Customer a Card issue/renewal fee.	7.2.11. At the time of the Card renewal the Customer/Cardholder shall have the right to choose whether or not the Customer/Cardholder's name and surname should be specified on the Card with the Lithuanian alphabet diacritic symbols. The Customer must notify the Bank at least 2 (two) months prior to the Card expiry if the Customer/Cardholder wishes the Customer/Cardholder's name and surname to be indicated on the Card with/without using the Lithuanian alphabet diacritic symbols. If the Customer/Cardholder fails to notify the Bank in a timely and proper manner, the Bank shall automatically renew the Card with the Customer/Cardholder's name and surname indicated using the same symbols as they appeared before the Card renewal and the Bank shall acquire the right to charge the Customer a Card issue/renewal fee.

In point 7.2.21.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In Point 7.2.21. has been updated with information on possibility to find currency exchange rates that are being applied by international payment cards‘ organisations in Bank‘s internet website.	7.2.21. If the international payment Card organisations make available the information to the Bank on the currency conversion rates applied by the aforementioned organisations, the Bank shall update such exchange rates to the Customers through a link on the Bank’s website.	7.2.21. The Bank is providing possibility for the Customer to get acquanted with the information on currency exchange rates which are applied for cross currency payments by international payment Card organisations on the Bank‘s website.

In point 7.2.22.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In point 7.2.22. the examples of additional payment card services have been updated.	7.2.22. The Bank may apply additional services to separate types of Cards (e.g. travel insurance, technical home and roadside assistance, etc.) the description/rules of which shall be provided to the Customer Cardon the Bank’s website. When using additional services the Customer must comply with the service terms, conditions and procedure established by additional service providers. The relevant terms, rules and contact information for additional services are provided on the Bank’s website. The Bank shall have the right on its own discretion to change the additional service terms, the provider of additional services or withdraw from some or all additional services with at least a 30 days' notice published on the Bank's website.	7.2.22. The Bank may apply additional services to separate types of Cards (e.g. travel insurance, purchase insurance, etc.) the description/rules of which shall be provided to the Customer Cardon the Bank’s website. When using additional services the Customer must comply with the service terms, conditions and procedure established by additional service providers. The relevant terms, rules and contact information for additional services are provided on the Bank’s website. The Bank shall have the right on its own discretion to change the additional service terms, the provider of additional services or withdraw from some or all additional services with at least a 30 days' notice published on the Bank's website.

4. Changes in section "13. Effective period and expiry of agreements":

In point 13.12.:

Summary of the change	Now, valid until 2022 10 31	Valid from 2022 11 01
In point 13.12 information on services in other currency than the main is updated.	13.12. The Bank shall have the right to immediately suspend or terminate the provision of payment services in respect of the other than Euro currencies if due to suspension or termination of the services of correspondent banks or other related service providers or due to the replacement, implementation or upgrade of the Bank’s core information systems the Bank is unable to provide payment services in the respective currency. In this case the Customer, upon receipt of the Bank’s notification, must transfer the funds to another account within the period indicated in the Bank’s notification. If the Customer fails to perform the above action within the period indicated in the Bank’s notification, the Bank shall be entitled to to convert the funds in other currency into euros based on the Reference Exchange Rate without prior notice and credit them into the Customer’s account in euros or, if the Customer holds no account in euros, to transfer the funds converted into euros to the Bank’s internal account in which they will be held until demanded by the Customer. In this case the Bank shall not be liable for losses incurred by the Customer due to such currency conversion.	13.12. The Bank shall have the right to immediately suspend or terminate the provision of payment services in respect of the other than Euro currencies if Bank has decided to stop provision of services in the respective currency or if due to suspension or termination of the services of correspondent banks or other related service providers or due to the replacement, implementation or upgrade of the Bank’s core information systems the Bank is unable to provide payment services in the respective currency. In this case the Customer, upon receipt of the Bank’s notification, within the period indicated in the Bank’s notification must convert the funds to the currency, in which Bank provides services, or must transfer the funds to another account within the period indicated in the Bank’s notification. If the Customer fails to perform the above actions within the period indicated in the Bank’s notification, the Bank shall be entitled without prior notice to transfer funds to the account, from which the funds were received, or to convert the funds in other currency into euros based on the Reference Exchange Rate without prior notice and credit them into the Customer’s account in euros or, if the Customer holds no account in euros, to transfer the funds converted into euros to the Bank’s internal account in which they will be held until demanded by the Customer. In this case the Bank shall not be liable for losses incurred by the Customer due to such currency conversion.