Bank network
Contacts
 Customer Support

Smart‑ID

It is a convenient and fast way to connect and confirm payments in one's internet bank, access e‑services and sign documentation.

TOP 3 FAQ

My phone got stolen or lost – what should I do?

Remove your Smart-ID account as soon as possible. Instructions on how to do it can be found here.

IMPORTANT! Luminor does not have access or rights to delete the Smart-ID account on behalf of customers via call or email.

What to do, if I changed my smart device, or I restore the factory settings?

You will need to create a new Smart-ID account. Detailed answers and instructions on how to do it can be found here.

What to do if I deleted Smart-ID app?

  • After deleting the app on your phone, you will need to reinstall it and create a new Smart-ID account.
  • Detailed instructions on how to do it can be found here.

Why choose Smart‑ID?

  • Easy to use – only two PIN codes are needed. The one for login and the other for confirming operations. You will be the only one, who will know them. Do not disclose them to anyone! The bank will never ask you to disclose them
  • Only smartphone and internet connection is needed
  • Download and use is free of charge

Simple and quick Smart‑ID account creation with biometric identification

Smart‑ID account provides you full access to e‑services, internet bank, etc. Using the Smart‑ID app, you will be able to confirm transactions and sign documents. In order to create Smart‑ID account, you will need to identify yourself with biometric identification it will take only a few minutes.

In the video, you will learn how to do it simply and quickly.
 
Use this method to update your Smart‑ID account when it has expired, when you change your smartphone, or when you want to install Smart‑ID on another phone.

Security comes first

  • Please confirm login in internet bank and payment only if you have initiated this action yourself in the internet bank or mobile bank.
  • Always check if the safety code that appears in your internet bank or mobile bank matches the code you see in your Smart‑ID App.
  • Be careful and pay attention to every safety code you confirm! By entering just a single PIN1 code, you can already give consent for a card payment transaction, grant access to internet bank, or confirm another action, and it will not always be necessary to additionally enter a PIN2 code.

Smart‑ID registration with automated biometric identity verification

Internet bank and mobile bank authentication tools

Smart‑ID

  • Simple and secure way to authenticate yourself online 
  • You can use it with your Internet Bank and Mobile Bank
  • Free of charge
  • More information about Smart‑ID can be found here.

Code generator

  • Secure way to log into your Internet Bank and Mobile Bank
  • Price – according to the price list

M‑Signature

  • Tool to log in to the internet banking, confirm bank transfers or filed applications, sign electronic documents and confirm your identity at companies providing electronic and other services.
  • You can log in to your internet banking using the Mobile signature free of charge. However, your mobile service provider may apply fees for using Mobile signature service.

How to create Smart‑ID account?

Download Smart‑ID app from Google Play, App Store or Huawei AppGallery

Register. Create your Smart‑ID account using the selected method of identification

Log in to Luminor Internet Bank or Mobile Bank and select the login method – Smart‑ID. Use one of the easiest, fastest and safest ways to authenticate yourself online

Become our customer

NB!

Preserve your present authentication methods. If you have lost your phone, you can restore your Smart-ID account easily using biometric identification.

Useful links

Making banking delightfully easy

Become our customer remotely