1. In the Internet bank. After connecting please select "Payments" and "Payments List". Find the payment you want to cancel:
   a) If the payment is not "Executed", then mark the payment and press "Reject / Delete Selected"
   b) If the payment status is "Executed", application should be filled out. Please select "Applications" and press "New application". Select the document group "Other services" and submit the completed application "Request to cancel/correct transfer" and choose “Cancel transfer”.
2. Upon arrival at the nearest bank customer service center and submitting an application
3. By calling +370 5 239 3444

It is worth to mention that:

• In cases funds have already been credited to the recipient or sent to the recipient's bank, the recall of the funds depends on the recipient's decision.
• Usually, SEPA payment recall takes up to 15 working days. Recalls for international payments may take longer.
• The bank applies service fee according to pricelist for recalling the transfer. The fee is applied regardless of whether the recipient has agreed to return the funds.
• The correspondent bank and/or the recipient's bank may apply a commission fee for the cancellation of the transfer.

1. Luminor approach recipient's bank with a request to return a specific payment.
2. The recipient's bank contacts the recipient and checks whether the payment can be returned:

• If the recipient gives consent, the funds are returned to the payer's account.
• If the recipient does not give consent, the funds are not returned and the payer is informed by a phone call.

It is worth to mention that:

• Usually, in case of SEPA payments, the response from the recipient's bank regarding the recipient's (dis)agreement to refund the funds is received within 15 calendar days from the submission of the request to the recipient's bank, but in case of international payments, this may take longer.
• In cases funds have already been credited to the recipient or sent to the recipient's bank, the recall of the funds depends on the recipient's decision.
• The bank applies service fee according to pricelist for recalling the transfer. The fee is applied regardless of whether the recipient has agreed to return the funds.
• The correspondent bank and/or the recipient's bank may apply a commission fee for the cancellation of the transfer.

1. In the Internet bank. After connecting please select "Payments" and "Payments List". Find the payment you want to cancel:
a) If the payment is not "Executed", then mark the payment and press "Reject / Delete Selected". After payment will be cancelled you can enter new payment with correct requisites
b) If the payment status is "Executed", application should be filled out. Please select "Applications" and press "New application". Select the document group "Other services", submit the completed application "Request to cancel/correct transfer" and choose “Correct transfer”. Please insert information which should be amend in field “Information to be corrected”
2.Upon arrival at the nearest bank customer service center and submitting an application

It is worth to mention that:

• Luminor applies to the recipient's bank/correspondent bank with a request to amend the payment information.
• The bank applies service fee according to pricelist for transfer amendment.
• The correspondent bank and/or the recipient's bank may apply a commission fee for the amendment of the transfer.

If you have submitted a payment order and the recipient of the funds claims not to have received the transferred funds or received them late after the payment deadline has passed, you can submit a request for clarification of the payment status (payment tracking):
1. In the Internet bank. After connecting please select "Applications" and press "New application". Select the document group "Other services", submit the completed application "Request to cancel/correct transfer" and choose “Correct transfer”. Please insert comment that payment status is required in field “Information to be corrected”
2. Upon arrival at the nearest bank customer service center and submitting an application

It is worth to mention that:

• Luminor applies to the recipient's bank/correspondent bank with a request to clarify/confirm the payment status (tracking).
• The bank applies service fee according to pricelist for checking (tracking) the status of the transfer.
• The bank's correspondent and/or the recipient's bank may apply a commission fee for the verification (tracking) of the transfer status.

For ordinary transfers in another currency, you can choose the following types of charges: 

• OUR – only the payer pays for the transfer in another currency to the payer’s and the beneficiary’s payment service providers
• SHA – the payer pays for the transfer in another currency to the payer’s service provider, and the beneficiary pays to the beneficiary’s payment service provider

More information about the charges for transfers in other currencies and their application is available here.

Luminor Bank AS Lithuanian Branch makes transfers in the following currencies: AUD, CAD, CHF, CZK, DKK, EUR, GBP, HUF, JPY, NOK, PLN, SEK and USD.

• Your full name
• Your IBAN (20 characters) account number with our bank
• The beneficiary’s payment service provider (bank) name (Luminor Bank AS Lithuanian Branch) and SWIFT code (AGBLLT2X)
• The name of the correspondent bank abroad and SWIFT code.

An IBAN is a format of International Bank Account Number that is mandatory in the European Union member states. This format facilitates settlements between partners in different countries, with different banking authentication and account numbering systems. Therefore, be sure to include your account number with the IBAN in the beneficiary’s account field for payments in euros to Euro zone banking clients. If you do not specify the IBAN, your and the beneficiary’s bank charges will increase, in addition to possible delays in transfers.

See countries where an IBAN is mandatory or strongly recommended

As part of the customer-initiated payment order, we transfer the information in the payment order to the recipient’s financial institution. Fill in all transfer fields marked with an asterisk to complete the transfer. However, regardless of the mandatory information, payment orders will be executed and credited to the beneficiary’s account based on “unique details” and without verifying the compliance with other information (such as the recipient’s name or company name).

Unique details for transfers in other currencies:

• The payer’s IBAN account number;
• The beneficiary’s account number;
• The beneficiary’s bank SWIFT/BIC code.

You will find detailed information about the mandatory information fields on the internet bank. Press the button with a question mark located on the top right corner of the payment window.