Activation
You can active your payment card on the Internet Bank or Mobile Bank.
On Internet Bank
- Select Accounts /Cards
- Click Activate
- Click Confirm
- Authenticate
On Mobile Bank
- Select Cards
- Switch Card Status to Active
- Authenticate
1. On the Cards page, click E-Purchase settings
2. Click Activate service
3. Enter your phone number; this is where the confirmation SMS will be sent. Also enter a personal greeting so that you know it is your purchase you’re confirming.
4. Confirm
5. Finished!
You can disable the contactless function on your card:
- Log in to your Internet bank
- Under “Cards” select the Contactless card and click “Disable contactless payments”
- To successfully process the application, you should complete a payment by placing the card in a POS terminal and entering your PIN code (or withdraw money from a Luminor ATM).
If you are a business customer and would like to receive a PIN code reminder, please contact us by phone +370 5 239 3444 or write a letter in the Internet Bank.
If you are a private customer*, you can check your payment card’s PIN code on Internet Bank or Mobile Bank.
On Internet Bank:
- After logging into the Internet Bank, select the Accounts/Cards in the top menu bar or choose Payment Cards in the Quick Menu on the left.
- Select My Cards in the menu section PAYMENT CARDS on the left.
- If you have more than one Luminor bank account, choose the Account No. associated with the required payment card and click Show. In the window which will open next, click View PIN.
- Confirm the request by authenticating with Smart-ID, code generator, or Mobile-ID.
On Mobile Bank:
- After logging into the Mobile Bank, enter the Payment Cards section.
- If you have more than one Luminor payment card, swipe left until the required card is selected.
- Click View PIN.
- Confirm the request by authenticating with Smart-ID, code generator, or Mobile-ID.
*Exceptions apply when the card is issued to a person other than the account owner, or the cardholder is a minor. To receive a PIN reminder, contact us by phone at +370 5 239 3444 or send a letter in the Internet Bank.
Block your card immediately via the Internet Bank or by contacting Luminor Customer Support calling +370 5 239 3444, writing online or info@luminor.lt.
You can order a new card via the Internet Bank.
1. Select Applications
2. Click New application and select New card application
3. Fill in the application
4. Sign the application
You can find your nearest Luminor ATMs here.
Contact Luminor Customer Support online by writing to info@luminor.lt or calling +370 5 239 3444.
Your new card should arrive within five working days. If you chose to receive your card’s PIN code on paper, your PIN code should arrive a couple of days before your card.
You can find your card’s limits from price list here.
To change your card’s cash withdrawal and purchase limits, submit an application via the Internet Bank (Applications → New application → Payment cards → Request to change payment card transaction limits).
Please keep in mind that changing your card’s purchase limit is a paid service.
Please find cards price lists here.
Please note that due to sanctions issued by the United States Office of Foreign Assets Control, it is not possible to use VISA cards in Iran, Syria, Cuba, and Sudan. In addition, currently, it is not possible to use VISA cards in Crimea and Russia.