What will be the availability of services at the year-end

2015-12-28

Dear Customers,

From 1^st of January 2016, Lithuania’s integration into the euro area will be completed to join the Single Euro Payments Area (SEPA) comprising 34 European countries. In aiming to adapt successfully the banking systems to SEPA requirements, on 28^th of December 2015 and 2^nd of January 2016 we’ll be working according to the special schedule.

Please do not wait until the last day of the year to make all required payments.

What will be the availability of services at the year-end?

	2015 12 30	2015 12 31	2016 01 01	2016 01 02
Bank branches	Normal working hours	According to the schedule	Non-working day	Normal working hours of the branches operating on Saturdays
Contact Centre	Normal working hours	Until 21:00	Non-working day	8:00 - 20:00
Internet banking	Available as usually	Until 22:00	Available from 16:00	Available as usually
Mobile banking	Available as usually	Until 22:00	Available from 16:00	Available as usually
SMS, B2B service	Available as usually	Until 22:00	Available from 16:00	Available as usually
ATM	Available as usually	Available as usually	Available as usually	Available as usually
Payment cards	Available as usually	Available as usually	Available as usually	Available as usually

The services that will be available according to the special schedule:

Services*	Date	At the Bank branch	In Internet banking, mobile banking
Making of new direct debit agreements, amending or cancelling of direct order agreements	2015 12 28	Until the end of the branch working hours	Until 22:00
Debit orders (normal and for agricultural production)	2015 12 30	Until the end of the branch working hours	Until 22:00
Extra urgent international transfers in Russian roubles	2015 12 30	Until 10:00	Until 10:00
Transfers in Euros to the banks registered in Lithuania	2015 12 31	Until 16:00	Until 16:00
Transfers between accounts held at DNB bank	2015 12 31	Until the end of the branch working hours	Until 21:45
Transfers against SEPA payment order	2015 12 31	Until 14:30	Until 14:30
Extra urgent international transfers	2015 12 31	In Euros until 14:00, in USA until 13:00, in other currencies until 09:00	In Euros until 14:00, in USD until 13:00, in other currencies until 09:00
Batch transfers	2015 12 31		Until 15:00

*- The services not listed above will be available as usually.

ATTENTION: All customer payment orders not executed until the specified time (due to insufficient funds in the account or partial confirmation) will be rejected.

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