Bank customers are requested, via e-mail and sometimes by telephone, to give details regarding their cards and Internet services.
A common occurrence is a mass dispatch of bogus e-mails purporting to be from a bank. The general idea is founded on the hope of deceiving a minority of bank customers. The e-mails have a link to a bogus home page where the receiver is requested to log on to their account. Also there might be links leading to a bogus Netbank login page or page, which requests to enter your login credentials or payment card data. All mentioned pages resemble the original ones, or might have even identical layout as the originals.
How can I protect myself against phishing?
Take a critical view of all e-mail you receive involving requests for you to provide personal and sensitive information. We never contact you via e-mail or telephone to ask for your personal details. Any financial transactions you make are always processed in our systems, after you have identified yourself. We then know your identity, and you as a customer can be sure that you are in communication with us.
• Never click on a link in e-mail communication if you are not completely certain of its authenticity. It is better to write the address directly into your web browser or contact the sender to ensure that the communication is genuine.
• Never click on any files attached in an e-mail unless you are certain of what files they are.
• Never give out sensitive or financial information on an unprotected home page, or by way of ordinary e-mail that is not encrypted. Ordinary e-mail is no more secure than sending information on a postcard.
• Never give details over the Internet of your personal codes or PIN codes for bankcards and credit cards, even if you are so requested by someone you perceive as trustworthy.
• Check your bank statement regularly. Contact Bank immediately to report possible irregularities.
React at once if you suspect any misrepresentation of Bank over the Internet. If you have reason to be suspicious please contact Bank immediately.
